Return & Cancellation Policy

RETURN POLICY

Maybe you bought the wrong size cabinet which doesn’t fit or want a different cabinet in a location and want to return something you ordered. All returns begin with an e-mail (info@acrosscountrykitchens.ca) or a call to 778-561-3619 to one of our customer support representatives. This is necessary to ensure that the item being returned is shipped to the appropriate location. Items must be returned within 14 days of purchase. The item must be in the original packaging to acceptable condition, and must be free from damage, unaltered or have screw or nail holes. All returned items must also be unmarked and in 100% new and resaleable condition.

We will not accept returns for products that have been assembled or altered. All returned items are subject to a 25% restocking charge for RTA cabinets and 50% restocking charge for assembled cabinets, by our distribution centers. The cost of shipping and all associated transportation arrangements are the responsibility of the customer. To process a return, you will need to provide the order number, the receipt number, pictures and documentation, and the approval reference from our customer service representative.

After the product has passed inspection, and if the return is approved, the refund will be issued within 7-14 business days after we receive your returned product.

If your return doesn’t meet the eligibility criteria listed above, or does not pass inspection, a refund will not be issued. The same product can be shipped back to you, at the buyer’s expense, after we receive payment for the 25% restocking charge. If the return is not eligible for a refund, a partial credit may be applied to your account for your next purchase.

To redeem your store credit, do not place your order through the online store. Contact customer support to place your order.

Our Return Policy and Warranty Policy have separate terms and conditions for eligibility requirements. Please consult Across Country Kitchens’ Warranty Policy, available on www.acrosscountrykitchens.ca, for information pertaining to defects in materials and workmanship.